Main page of the website

The City of Port Colborne is excited to announce its new and improved website has won a Platinum Award in the AVA Digital Awards Competition. The AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design, and production of digital communication. The Platinum Award is the highest level of achievement within the AVAs and only 15 per cent of entries earn this distinction from around the world.

Recognized as a strategic customer service priority, the City’s goal was to create a user-friendly website for accessing municipal services and events or departments, while meeting accessibility standards, modern design trends and visual appeal. The process included identifying what the public wanted, incorporating the City’s new logo and brand standards, ensuring it was responsive on all devices and screen sizes, and of course it met the legislated Accessibility for Ontarians Disabilities Act (AODA).

New features include:

  • Requesting a service online
  • Community Calendar
  • Business Directly (launching February 2021)
  • New branding
  • Staff Directory

The redesigned website enables the City to deliver on their key strategic objective of providing excellent customer service. With all of these new products, features and services, the City of Port Colborne’s site users can now digitally engage and connect with their municipality in a variety of different ways and discover the right information they need to do business, eat, play, live and explore the City.

Launching December 2020, the new City website is a source of pride for all team members involved and will act as an important digital communications tool for years to come.