Customer Service Representative answering phone

Have you called the City recently?
Did you email a staff member?
Have you chatted with us on social media?

Every time you have contact with us we want to hear from you! Your feedback is important for helping us improve your city and the services we provide.

Customer Satisfaction Survey

Do you have a City service you would like to request?

Visit our Citizen Request a Service Portal! It is a simple, streamlined approach to accessing your City services. 

 *In the event of an emergency, such as a watermain break - please contact our operations on call supervisor at 905-835-5079

Request a Service

 

Payment Options accepted by The City of Port Colborne

 By credit card
The City of Port Colborne accepts Visa, MasterCard and Amex payments via Paymentus, a third party automated payment service. Credit card payments can only be made online 24 hours a day, 7 days a week. A convenience fee is charged on each transaction.

The convenience fee charges are as follows:

Convenience Fee Charges
Type of PaymentFeeInformation RequiredMax/transaction
 Property Taxes 2.39%   Roll Number (123-456-78910-1112)  $10,000
 Water/Wastewater  2.39%  Account Number (099999.00)  $10,000
 Parking Tickets  $1.95  Ticket Number (21z99999)  $250.00
Accounts Receivable 2.39% Invoice Number (IVC000000) $10,000

 

There are two ways to pay by Credit Card:

  1. To pay by phone please call Customer Service at 905-835-2900 during regular business hours.
  2. To pay online please visit the Paymentus online payment portal.

Payments made by Visa, MasterCard and Amex are processed the next business day. Please ensure that your payment is made one business day before the due date to avoid any late payment charges.
 In person
You can make a payment in person at the cashier counter on the first floor of City Hall in Port Colborne located at 66 Charlotte Street.

We accept cash, debit, cheques, bank drafts or money orders.

Hours of Operation

Monday to Friday – 8:30 a.m. to 4:30 p.m. (closed on all statutory holidays)
 By mail

Make your cheque payable to the City of Port Colborne and mail to:

 

City of Port Colborne

66 Charlotte Street

Port Colborne, ON

L3K 3C8

 

  • Include the description the payment is being applied for in the memo section on your cheque.
  • US cheques are accepted and we apply the exchange rate the day it is received.

 
 After hours drop box
There is a 24 hour mail drop slot located at the front of City Hall.

Make your cheque payable to the City of Port Colborne.

  • Include the description the payment is being applied for in the memo section on your cheque.

 

No cash payments please.