Customer Service

Customer Service Representative answering phone

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Every time you have contact with us we want to hear from you! Your feedback is important for helping us improve your city and the services we provide.

Customer Satisfaction Survey

Citizens Corner

Report any issues to the City of Port Colborne to help keep our community safe, clean and enjoyable for everyone. Feel free use the online reporting form, linked below, to let us know about an issue or concern.

If there is an urgent matter regarding a City related issue and it is outside of regular business hours (Monday to Friday, 8:30 a.m. - 4:30 p.m.), you can call the Public Works Operations Centre at 905-835-5079.

Request a Service

Want to let us know how we're doing? Either positive, or negative, we want to hear from you so we can continue to provide exceptional customer service to our residents. Feel free to click the online feedback form below.

Citizens Feedback

City of Port Colborne Contact Information

66 Charlotte St,

Port Colborne ON, L3K 3C8

Tel: 905-835-2900

TTY: Bell Relay 1-800-855-0511

Email Staff Directory City Council

Payment Options accepted by The City of Port Colborne

By credit card

The City of Port Colborne accepts Visa, MasterCard and Amex payments via Paymentus, a third party automated payment service. Credit card payments can only be made online 24 hours a day, 7 days a week. A convenience fee is charged on each transaction.

The convenience fee charges are as follows:

Convenience Fee Charges
Type of Payment	Fee	Information Required	Max/transaction
Property Taxes	2.39%	Roll Number (123-456-78910-1112)	$10,000
Water/Wastewater	2.39%	Account Number (099999.00)	$10,000
Parking Tickets	$1.95	Ticket Number (21z99999)	$250.00
Accounts Receivable	2.39%	Invoice Number (IVC000000)	$10,000

There are two ways to pay by Credit Card:

To pay by phone please call Customer Service at 905-835-2900 during regular business hours.
To pay online please visit the Paymentus online payment portal.

Payments made by Visa, MasterCard and Amex are processed the next business day. Please ensure that your payment is made one business day before the due date to avoid any late payment charges.

In person

You can make a payment in person at the cashier counter on the first floor of City Hall in Port Colborne located at 66 Charlotte Street.

We accept cash, debit, cheques, bank drafts or money orders.

Hours of Operation

Monday to Friday – 8:30 a.m. to 4:30 p.m. (closed on all statutory holidays)

By mail

Make your cheque payable to the City of Port Colborne and mail to:

City of Port Colborne

66 Charlotte Street

Port Colborne, ON

L3K 3C8

Include the description the payment is being applied for in the memo section on your cheque.
US cheques are accepted and we apply the exchange rate the day it is received.

After hours drop box

There is a 24 hour mail drop slot located at the front of City Hall.

Make your cheque payable to the City of Port Colborne.

Include the description the payment is being applied for in the memo section on your cheque.

No cash payments please.