Welcome to the Citizen Request Portal! A simple, streamlined approach to accessing your City services. To request a City service online please complete the request form below. If you are having any difficulties completing the form, you may contact our customer service team by email or phone.

 *In the event of an emergency, such as a watermain break - please contact our operations on call supervisor at 905-835-5079


The City of Port Colborne is subject to the provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). MFIPPA requires that a local government protect the privacy of an individual's personal information that exists in its records and that it follow rules regarding the collection, retention, use, disclosure and disposal of personal information in its custody or control.

Notice of Collection: Personal information on this form is collected under the authority of the Municipal Act, 2001 and will be used for the purposes of administering public inquiries. Questions related to the collection of this information should be directed to the Customer Service Supervisor: customerservice@portcolborne.ca, 66 Charlotte Street, Port Colborne ON L3K 3C8, 905-835-2900.