Water and Wastewater

If you experience no reads or zero consumption reads for 90 consecutive days.  We will need to visit the service address to possibly repair/replace the water meter.

If you have received a letter and would like to book an appointment to have your water meter repaired / replaced. Please fill out the appointment request from below:

Water Meter Repair / Replacement Appointment Request Form

• Review the existing condition and performance of the current water and stormwater systems.
• Consider the impacts of population growth on the water and stormwater systems.
• Identify and assess strategies for meeting existing and future water and stormwater servicing needs.
• Establish an overall management strategy and vision for meeting short- and long-term water and stormwater infrastructure needs through to the year 2051 and beyond.

The City will use the Water and Stormwater Master Servicing Plan’s resultant Capital Program and Action Plan to inform future water and stormwater system capacity allocations, infrastructure upgrades, and financial planning decisions.

Click here for the Notice of Study Commencement.

• Drinking Water Works Permit (renewed every five years with the Licence)
• Permit to Take Water (does not apply to Port Colborne)
• Accredited Operating Authority
• Operational Plan
• Financial Plan

See the Safe Drinking Water Act for more information.

See the Walkerton Inquiry for more information.

Please visit the Drinking Water Licensing and the Drinking Water Quality Management system page for more information.

Standards for drinking water are set and enforced by the Safe Drinking Water Act (SDWA). The City of Port Colborne's drinking water consistently meets all Ontario Drinking Water Quality Standards. 

More information on drinking water quality and previous reports can be found here. 

Water pipes and service lines can freeze when frost enters the ground during long periods of extremely low temperatures. Water pipes located in unheated areas can also freeze without proper insulation.

In 2015 the City of Port Colborne received over 250 calls from residents whose water pipes had frozen, leaving some without running water for days. We generally take our water for granted until we can't flush toilets, have a shower, do laundry or wash dishes. Routine activities like brushing teeth or having a glass of water are no longer as easy as turning on your tap. Being proactive before the temperature drops is an affordable way to help prevent your water pipes from freezing.

Prepare for winter

Follow these steps to reduce the risk of frozen pipes:

• Seal air leaks in your home and garage.
• Install insulated pipe sleeves, UL listed heat tape or heat cables (found at your local building supply and home improvement stores) on exposed pipes in unheated areas of your home such as crawl spaces, cold cellars, basements, attics, storage rooms and garages.
• Disconnect and drain all outdoor hoses.
• Shut off and drain all outdoor taps.

What to do if your pipes are frozen

If the pipes in your home have frozen, you can attempt to thaw those pipes yourself following the steps below.

1. Turn on a tap in the basement. If you are successful in thawing your pipes, water will begin flowing from the tap.
2. Locate the water shut-off valve in your home. If the pipe you are attempting to thaw bursts or you are successful in thawing the pipe, it may leak and potentially cause a flood. In this case, you will need to shut off the water to your house using the water shut-off valve until the leaky pipe is fixed.
3. Use a blow dryer or space heater on the exposed pipe near the water meter for one or two hours, or you can try placing a warm towel or rag around the pipe. Do not use a torch with an open flame – you could set your house on fire.

If you have completed these steps and still don't have water, under the City's Frozen Water Service Pipe Policy , you will need to contact a plumber to come to your home. The plumber should confirm that your internal plumbing is not frozen, and attempt to thaw your service line from inside the building.

For more information, see the Frozen Water Services – Information for Property Owners or see the Frozen Water Service Pipe Policy .

If you have a concern that your water service may freeze, it is suggested that you let a cold water tap closest to the water meter run at a 1/8” stream (approximately the width of a pencil lead). The cost of doing so is expected to be not overly significant and will be the responsibility of the property owner.

Sewer responsibility

Residential and commercial properties have private sewer services, which connect to the City-owned main sewers.

Property owners are responsible for the private sewer service from the property line to their building. The City is responsible for all services and mains on public property.

To ensure the sanitary sewers are in proper working order, City staff perform routine camera inspections and cleaning of the main sewers.

Sewer back-ups

If you experience water coming up through your floor drain either during or following a rain storm, or while using large amounts of water (i.e. laundry) you may have a blocked sewer service.

You can call a private contractor or plumber to undertake the repair.

• If it is determined that the blockage is located in the city portion of the sewer, you can contact the City of Port Colborne and Operations staff will advise on next steps to remove the blockage by whatever means is determined to best suit the conditions.
• If it is determined that the blockage is located in the private portion of the sewer, the property owner can have the blockage removed by a private contractor or plumber.

Please consider the following prior to a City crew arriving:

• If the sewer service clean out is at the property line, there must be clear access to it. City staff cannot move personal property. If no cleanout exists at the property line, a plumber or private contractor must undertake the repair, as city staff will not enter the home to resolve this issue;
• The City will take all reasonable precautions not to damage any property during the maintenance operations. The City will not assume any responsibility or liability for any damages.

Please refer to the City's Sewer Rodding Policy (bylaw 6143/109/14) for additional information.

Sewer use by-law

There are two Sewer Use By-laws that apply in Port Colborne; The City of Port Colborne's Sewer Use By-law, and the Region of Niagara's Sewer-use By-law.

Both by-laws protect the sanitary and storm sewer infrastructure that service Port Colborne's urban area. This infrastructure includes the sewer pipes, pumping stations and the wastewater treatment plant.

Did you know?

Flushing paper towels and other garbage down the toilet can create sewer backups and overflows in your home or in your neighbourhood.

Pouring fats, oils and grease down the drain can cause problems for your home's plumbing as well as the City's sewer system. Blockages due to grease can cause damage to homes including basement flooding, create health hazards and degrade our environment. Pour excess cooking fats and oils in an empty can and store in the fridge. The liquid will harden to form a solid and can be disposed of in the compost bin. 

Visit Niagara Region's Acceptable Waste for Toilets webpage for more information.

Properly dispose of all plastics, rubber and paper products by placing them in a recycling or garbage can.

Never flush medication, sharps, syringes or hypodermic needles down the toilet. Please dispose of items properly by returning them to the pharmacy. Note that approved yellow sharps containers are available FREE of charge from your pharmacist. Visit the Health Products Stewardship Association website for more information.

Never pour solvents, paint, gasoline, used motor oil or house cleaners down the drains, sewers or onto the ground outside. Please bring these liquids to one of the Region's household hazardous waste drop off locations. Visit the Region's Household Hazardous Waste page for more information.

Stormwater is the water from rain or melting snow that is not absorbed into the ground. In urban areas (in the city), stormwater goes into storm sewers (the grated drains found on streets), which empty directly into streams, the Canal or Lake Erie. Managing stormwater and drainage is key in protecting our sourcewater.

Managing stormwater

The traditional approach to stormwater management was to drain stormwater as quickly as possible into the nearest waterway. Modern approaches try to mimic natural processes and allow stormwater to soak into the ground or be released more slowly into local waters.

The storm drains on driveways and streets collect rain, melting snow and other water and channel it into stormwater sewers. These sewers empty directly into the nearest stream, the Canal or Lake Erie.

You can help protect local waters by keeping harmful materials out of storm drains.

What you can do at home

Never dump anything down a storm drain

• Anything that goes into a storm drain goes directly into the nearest body of water.

• Recycle used motor oil and antifreeze.
• Take paints, solvents, and other household chemicals to one of the Region's household hazardous waste drop off locations. Visit the Region's Household Hazardous Waste page for more information.
• Wash your car at a commercial car wash, where soaps will be collected and channeled into the treatment system.

In your yard:

• Cutting down the amount of chemicals and other materials in your yard means less will be carried into storm drains and end up in our local waters.

• Have a drug-free lawn: cut down on fertilizers, pesticides and herbicides. 
• Keep clippings and other yard waste out of creeks, streams and other waterways (compost them if you can). 
• Pick up after your pet.

Increase water absorption on your property

• Increasing the amount of surfaces on your property that can absorb water and lets water soak into the ground instead of going into storm drains.
• Use alternative materials for your driveway/sidewalk, like grass pavers, mulch, gravel or pervious concrete. 
• Reduce the surface area of your driveway or sidewalk. 
• Ensure that your lawn and garden has enough top soil.