Manage Your Account with Port Colborne's Virtual City Hall
Residents of Port Colborne have a convenient way to manage their accounts through the Virtual City Hall portal. Access your property tax and water/wastewater statements, make payments, set up pre-authorized payments, switch to paperless billing, and much more.
If you already have an account, simply open Virtual City Hall and click on 'Sign In'. Forgot your password? Click the 'Forgot your password?' link to receive a password reset email directly.
Need assistance? We're here to help! Contact Customer Service at 905-835-2900, Monday to Friday, 8:30 a.m. to 4:30 p.m., or email customerservice@portcolborne.ca. Creating a New Account
Creating a New Account
- Visit the Activate Account page.
- Choose a username and password that is secure and unique to you. Passwords are case sensitive.
- Have your tax or water/wastewater statement on hand. Enter your property roll number or utility account number. Enter the name of the account holder the same way it appears on the statement (Last Name First Name).
Credit Card Payments
The City accepts Visa, MasterCard, and Amex (American Express) payments through a one-time payment portal via Paymentus, a third-party automated payment service. Credit card payments can only be made online, providing residents with the convenience of paying bills 24 hours a day, 7 days a week. Residents can pay their property taxes, water/wastewater bills, parking tickets, and invoices received by accounts receivable.