The City of Port Colborne is committed to providing an accessible and barrier-free environment for residents, visitors, job applicants, suppliers and community organizations. We work to ensure that people of all abilities can access City facilities, information, programs and services.
Request an Alternate Format
City forms, documents and other information are available in alternate formats upon request. We will work with you to provide the information in a format that meets your needs. Please contact Customer Service for assistance.
TTY Bell Relay
People who are Deaf, deafened, hard of hearing or speech-impaired can contact the City using Bell Relay service:
- Voice to TTY: Please call 1 800 855-0511
- TTY to Voice: 711
Website Accessibility
The City’s website is designed to support accessible browsing and assistive technologies. We are committed to providing everyone with equal access to online information and services.
If you experience difficulty accessing information on our website, please contact Customer Service. We will work with you to provide the information or service in an accessible format.
Accessibility Awards
The Joint Accessibility Advisory Committee’s Accessibility Matters Here Award recognizes individuals, organizations and businesses that help make our community more accessible and inclusive.
Nominations for the Accessibility Matters Here Award are currently closed. Information about the next nomination period will be posted here when available.
Multi-Year Accessibility Plan 2027 - 2031
Under the Accessibility for Ontarians with Disabilities Act (AODA), 2005, public and private sector organizations in the Province of Ontario must develop a Multi-Year Accessibility Plan (MYAP) to identify and address barriers to information and communication, employment, transportation, design of public spaces and customer service for people with disabilities.
The City of Port Colborne’s 2027–2031 Multi-Year Accessibility Plan outlines the steps the City has taken and will continue to take to make its programs, services and facilities accessible to people of all abilities.
View the 2027 - 2031 Multi-Year Accessibility Plan [PDF/480KB]