The City of Port Colborne, located on the south coast of the scenic Niagara region, Niagara’s Port of Call has found the perfect balance – successful industrial and commercial sectors, comfortable and scenic residential areas, white sand beaches, unique culinary choices, the world class Sugarloaf Marina, fishing, golfing, trails, shopping districts along the historic Welland Canal – truly a community that adds to the overall Niagara Experience. 

The City of Port Colborne is seeking an energetic and dedicated individual to join our Museum, Heritage, and Culture team as a Visitor Services Assistant.

Reporting to the Community Engagement Officer, the Visitor Services Assistant position provides exceptional customer service to the public as the first point of contact for Roselawn through phone and counter inquiries and maintains visitor engagement and rental management. The Visitor Services Assistant primarily interacts with the public as they enter Roselawn, and will manage the rental inquires and bookings, sales, and administrative processes.

The ideal candidate will have a post-secondary education in Administration, Communications or Event Management, along with at least two years of front-line customer service experience preferably in a municipal setting. Previous museum or gallery experience or event management experience is considered an asset.

This is a part-time temporary position with a contract end date of December 31, 2024, working 12-15 hours per week. The rate of pay is $22.58 per hour. For full details, please see the job description here

To confidentially explore this exciting and challenging opportunity, please submit your resume and cover letter to quoting Competition #2024-18 by April 4, 2024 at 4:00pm.

City of Port Colborne
66 Charlotte Street, Port Colborne, Ontario L3K 3C8
Or by e-mail to:
Fax: 905-835-2969


We thank all those who apply but advise that only those applicants selected for an interview will be contacted. The City of Port Colborne is an equal opportunity employer.  Accommodations are available for all parts of the recruitment process. If contacted for an interview, please advise the Human Resources staff of any measures you feel you need to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Personal information is collected under the authority of the Municipal Act, 2001 (S.O. 2001, c.25) and will be used to select a candidate.