The City of Port Colborne, located on the south coast of the scenic Niagara region, Niagara’s Port of Call has found the perfect balance – successful industrial and commercial sectors, comfortable and scenic residential areas, white sand beaches, unique culinary choices, the world class Sugarloaf Marina, fishing, golfing, trails, shopping districts along the historic Welland Canal – truly a community that adds to the overall Niagara Experience. 

The City of Port Colborne is seeking an energetic and dedicated individual to join our team as a Part-Time Customer Service Attendant, working out of the Vale Health & Wellness Centre and Sugarloaf Marina. 

The Customer Service Attendant is a key customer relations position for the City in providing exceptional customer service to a diverse general public. The Customer Service Attendant is expected to serve guests promptly, courteously and responsibly and at times independently with minimal supervision. In addition to ensuring positive interactions with visitors, responsibilities will include providing a variety of general information, taking incoming calls, answering general questions and referring inquiries as appropriate. Duties may also include handling materials, stock and cleaning supplies, accepting program registrations and providing light cleaning and maintenance duties in the facility. Hours will depend on the operational requirements and may include weekdays, evenings, weekends and holidays. Hours are not guaranteed but are scheduled in advance by the Supervisor. However, on occasion, the Customer Service Attendant may be called in to work on short notice.

Duties & Responsibilities:

  • Provide front counter customer service in the Health and Wellness Center and Sugarloaf Marina. 
  • Answer and direct telephone calls and provide information on general inquiries at the counter, including rentals and all other programs and events.
  • Accept program registrations and payments.
  • Assist with the delivery of recreation programs when required.
  • Provide light cleaning and maintenance duties.

The ideal candidate will have: 

  • OSSD at minimum. College diploma in recreation and leisure, hospitality or a related program is considered an asset. 
  • 12 months experience working in customer service. 
  • Mathematical proficiency required. Accounting knowledge is an asset.
  • Strong interpersonal skills to communicate effectively with the public, respond to inquiries, receive payments and provide information. 

This is a part-time position working 0-24 hours per week. Shifts are variable and can include weekdays, evenings, weekends and holidays. The rate of pay is $25.00 per hour with an opportunity to enroll in the OMERS pension plan. For full details, please see the job description here 

To confidentially explore this exciting and challenging opportunity, please submit your resume and cover letter to hr@portcolborne.ca quoting Competition #2024-80 by December 11, 2024 at 4:00pm. 

We thank all those who apply but advise that only those applicants selected for an interview will be contacted. 

The City of Port Colborne is an equal opportunity employer.  Accommodations are available for all parts of the recruitment process. If contacted for an interview, please advise the Human Resources staff of any measures you feel you need to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Personal information is collected under the authority of the Municipal Act, 2001 (S.O. 2001, c.25) and will be used to select a candidate.